Service Types

Depot Service

Individual Custom Repair

repair

CVE can take care of our client's individual customer. Individual customers can either drop off their units at our facilities or mail them in. Our professional technicians are always utilizing and keeping up with the newest technologies. With our high-level skills and extensive knowledge, our technicians are able to help with every customer's needs.

Real-Time Order Status & Inventory Status

Upon receipt, all units are assigned individual order numbers. This enables our customers to track the status of their units. Utilizing our ERP System, clients can access real-time status whenever they need to do so.

Analyze and Report Reason of Return

Even after orders are completed, CVE keeps working for you. We analyze every aspect of the customer's inquiry, and then generate a report to find opportunities to improve our service for maximum customer satisfaction. We share this information with our clients in order to ensure that they are pleased with our efforts to help them achieve their business goals.

Return/Repair Service

Pallet Lots & Truck Loads Returns

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CVE has the facilities to handle pallets or truck loads. Whether it may be just one pallet or multiple truck loads, CVE can record and receive all units within a 48 hour period. With our ERP System, CVE records every single units that arrives to our facilities with detailed information which includes Serial Number capturing, and accessories that comes with the units.

Fast Repair and Accurate Inventory Management

Upon receipt, all units are assigned individual order numbers. This enables our customers to track the status of their units. Utilizing our ERP System, clients can access real-time status whenever they need to do so. CVE can meet our clients demand by using KPIs such as TAT, Aging, and other various ratios.

Total Refurbishment Solution

Not only do we only repair and refurbish, we also provide a damage proof Packaging Solutions to solve our client's packaging solution. Our expertise is not limited to electronics but extends to protecting the units as well. Depending on our client's request, CVE custom designs your packaging of your goods. Many of our clients uses our Packaging Solution to eliminate further cost involving their Returns.

Feedback to your Research & Development

Through our initial inspection process and our repair process, CVE captures all the symptoms and solutions of the problem and provides a summary to the client. With this information, you will be able to save more money in the future by taking preventive measures. It's our goal to be a valuable resource and your company's ongoing business partner.

Asset Recovery Service

Maximizing from your asset is our priority. With our experience with the ever changing technology, we acknowledge that our clients will encounter "out of market" product with the end of life cycle. CVE can help you recover those assets and turn them into revenue. Here are a few options.

Purchasing Option

CVE can purchase your out-of-date electronics. We will purchase your units and get it out of our client's inventory that meets your price.

Parts Reclamation Option

CVE can Reclaim the parts that you need. Whether it may be a Functional Parts (Main Boards, LCDs, HDD) or Cosmetic Parts (Covers, Buttons, etc), we can not only salvage them but also repair them. Although, the model may be out of date, there may be a need for the parts for our clients business operations.

Recycling Electronics (GO GREEN!!!)

We work with our local, certified recycling companies and maintain complete transparency until our client's products are fully recycled. We give all the credit to our clients and report back from the recycling activities. We break down and recycle the following:

  • Motherboards
  • Metal and Plastics
  • Accessories

Customization Service

Our service is not limited to Repairing and Refurbishing. Upon customer's request, we can customize your products.

  • Re-call or Software Upgrades
  • Re-packaging
  • You name it!!
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