Service Quality

Quality Guarantee Refurbishment

qualityWe guarantee the quality of our refurbishment services. Our internal Quality Control Department inspects 100% of the units with the focus of the most meticulous customer. Moreover, our refurbishment process categorizes each unit's quality grade from "Like Brand New" to "Minor Cosmetic Issues ONLY." This allows our clients to know what to expect of the refurbished product without having to open our Damage-Free Packaging solution. On top of that, we also offer our clients a Warranty Policy similar to the original manufacturer warranty — for free.

Quality Grade Refurbishment

CVE's experience with electronics provides different range of quality assessments. Upon agreement with our clients we can distinguish products into different quality Grades.

Grade AGRADE A
"Like Brand New" – Customer will not know the difference comparing with a brand new product.

Grade BGRADE B
"Slightly Noticeable" – Only with a careful look, customer can find slight marks that indicate that the unit was pre-owned.

Grade CGRADE C
"Noticeable" – Customer may notice marks that indicate that the unit was pre-owned.

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